Employee Management Mobile App
A cross-platform mobile application developed for a plumbing company to streamline field operations, eliminate paperwork, and provide real-time visibility into job status, achieving 95% staff adoption.
Role
Product design and engineering
Tech Stack
React Native
TypeScript
NodeJS
PostgreSQLThe Problem
Field technicians relied on phone calls, paper forms, and text messages, resulting in constant phone calls for job updates, paper forms getting lost or damaged, no real-time visibility into job status, manual time tracking and reporting, and difficulty managing multiple job priorities.
The Solution
A mobile-first application that digitized the entire field operations workflow, providing offline capabilities for technicians, real-time communication between field and office, automated time tracking and documentation, and a comprehensive manager dashboard for operational oversight.
System Modules
Daily Planning
Smart job scheduling with route optimization, skill matching, and workload balancing to maximize technician efficiency and minimize travel time.
Job Execution
Complete job lifecycle management from check-in to completion with photo documentation, customer signatures, and material tracking.
Communication Hub
Multi-channel communication system supporting team chat, customer notifications, and manager alerts for seamless coordination.
Lead Management
In-app lead capture and conversion tools enabling technicians to identify upsell opportunities and create estimates on-site.
Key Features
- Job Assignment System with intelligent routing based on technician location, skills, and availability
- Photo Documentation with before/after capture and automatic geotagging for accountability
- GPS Tracking with automatic check-in/out and mileage calculation for accurate billing
- Real-time Updates providing live status notifications for managers and customers
- Offline Functionality allowing app to operate without internet connectivity with automatic sync
- Manager Dashboard with analytics, reporting, and team oversight capabilities
- Push Notifications for job assignments, updates, and priority alerts
- Team Chat for instant communication between field technicians and office staff
Results & Impact
50% reduction in administrative overhead through automation
25% faster job completion with optimized routing and workflow
95% staff adoption rate within first month of rollout
10-week development timeline from concept to production
80% reduction in status-related phone calls
90% reduction in paperwork and manual data entry
Key Learnings
Field research with actual users is essential for understanding real-world workflows and pain points
Offline capability critical for field operations where internet connectivity is unreliable
Gradual rollout with pilot group reduces adoption resistance and surfaces issues early
Simple UI outperforms feature complexity for field workers focused on completing jobs
Contact
Interested in working together?
I take on selected consulting and freelance work: full-stack builds, ERP and SaaS implementation, technical SEO, and operations-heavy products. I’m also open to conversations about FactoStack or forward-deployed engineering work.